Managing difficult members of staff

Overview:

Aimed at line managers, this course focuses on the practicalities of dealing with difficult members of staff. The courses discusses different types of difficulty a manager may encounter, the motivation of the member of staff concerned and how a team may react to the member of staff. It also covers practical steps needed to deal with both the short and longer term implications.

Learning Outcomes:

By the end of this course, participants will obtain a greater understanding of:

  • The impact of a difficult member of staff on themselves, the team and the manager
  • The different types of issues a manager may encounter and the various motivations that may be driving difficult behaviour
  • Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  • Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  • How to deal with difficult behaviour in the longer term.

Authored by: Simon Horton

Simon is a highly experienced trainer with many years experience of running personal development programmes at a host of blue-chip organisations. He began his career at Cap Gemini and, in 1989, left to work as a freelance management consultant, working mainly in the financial services sector. Simon also runs NLP certification courses to Master Practitioner level and presents regularly at NLP conferences.

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date

Price (excludes VAT): £35.00