In driving towards greater levels of cost efficiency and improved service provision, many organisations have turned to establishing shared service centres. But are shared service centres always a guaranteed solution to achieving a satisfactory price/service balance and what conditions are likely to ensure successful shared service implementations?
By the end of this course, participants will obtain a greater understanding of:
- What a shared service is
- The reasoning behind shared service provision
- The arguments for and against shared services
- The preconditions for a shared service to be successful
- The charging for services provided
- The operation as a cost or profit centre.
Authored by: John McKenzie
John McKenzie has over 20 years' experience during which he has undertaken ABC/M implementation work at a range of companies including Halifax Plc, British Airways, Seeboard Electricity, London Electricity, British Gas, ADNOC (Abu Dhabi National Oil Company), Sharwoods, Vauxhall Motors, IBC Vehicles, MATAV(Hungarian Telecom), Glasgow City Council, Royal Sun Alliance, NatWest, and Unilever International. His book ABC/M to the Max was published in 2008
CPD Points: 1
CPD Duration (hours): 1
Access: 12 months from purchase date