Handling difficult conversations


All of us will at times feel reluctant to deliver bad news or to broach sensitive or contentious issues with others. Yet whether in our personal or professional lives we will, in our lifetimes, need to hold many such conversations. Being able to hold them with fairness and equanimity is an invaluable and much-admired skill. This course aims to provide you with the tools to approach such conversations with greater confidence and to be able to plan and conduct them in such a way that relationships are preserved and where possible a mutually acceptable way forward found.

Learning Outcomes:

By the end of this course, participants will obtain a greater understanding of:

  • What is meant by a difficult conversation.
  • Why so many professionals are reluctant to hold a difficult conversation.
  • How to prepare effectively for a difficult conversation.
  • A simple process for holding a difficult conversation.
  • How to give feedback in a way that gets your point over positively without watering down the message.
  • How to listen actively and effectively.
  • How to look after yourself before during and after conversations where emotions are fully engaged.

Authored by: Andre Evans

Andre Evans is a lawyer by background with over 30 years’ experience in professional training and educational coaching and a career long interest in how professionals can manage their emotions to achieve peak performance. Andre was BPPs Head of Learning and Development from 2010 to 2013 and now as a consultant teaches on many of BPPs public and in-house developmental programmes.

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date

Price (excludes VAT): £35.00